Privacy Policy

 

This is the privacy policy of Wreay Syke Alpacas. In this document, "we", "our", or "us" refer to Wreay Syke Alpacas.

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Our registered address is West Barn, Barrows Green, Kendal, Cumbria, LA8 0AA.

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Introduction

This privacy policy aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this policy, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

 

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

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We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

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Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

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The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

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Except as set out below, we do not knowingly share, or sell, or disclose to a third party, any information collected through our website.

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1. Data we process

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

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Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

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Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

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Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.

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Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

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We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

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For example, we may aggregate profile data to assess interest in a product or service.

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However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy policy.

 

2. Special personal information

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

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We do not collect any special personal information about you.

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3. If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

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The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

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If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

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4. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

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In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

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We may use it in order to:

• verify your identity for security purposes

• sell products to you

• provide you with our services

• provide you with suggestions and advice on products, services and how to obtain the most from using our website

 

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

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We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

 

5. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

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Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

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If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

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We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

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You may withdraw your consent at any time by instructing us at wreaysykealpacas@gmail.com or via our website www.wreaysykealpacas.co.uk/contact-us. However, if you do so, you may not be able to use our website or our services further.

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6. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

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Where we process your information on this basis, we do after having given careful consideration to:

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• whether the same objective could be achieved through other means

• whether processing (or not processing) might cause you harm

• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

 

For example, we may process your data on this basis for the purposes of:

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• record-keeping for the proper and necessary administration of our business

• responding to unsolicited communication from you to which we believe you would expect a response

• protecting and asserting the legal rights of any party

• insuring against or obtaining professional advice that is required to manage business risk

• protecting your interests where we believe we have a duty to do so

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7. Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

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For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

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This may include your personal information.

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Specific uses of information you provide to us

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8. Information provided on the understanding that it will be shared with a third party

Our website has links to third party websites that allow you to post information with a view to that information being read, copied, downloaded, or used by other people.

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Examples include:

• posting messages and photographs on our social media pages (Facebook, Twitter, Instagram) and adding reviews on our other connected media pages such as Trip Advisor and Google.

• tagging an image

• clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

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In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

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We do store it, and we reserve a right to use it in the future in any way we decide.

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Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

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Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at wreaysykealpacas@gmail.com or via our website www.wreaysykealpacas.co.uk/contact-us

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9. Complaints regarding content on our website

Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person.

We do not moderate or control what is posted.

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If you complain about any of the content on our website, we shall investigate your complaint.

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If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

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Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

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If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

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10. Information relating to your method of payment

Payment information is never taken by us. We provide you with our company bank account details to enable you to pay for services and products by bank transfer directly from your own bank.

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11. Communicating with us

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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When you email us regarding our alpaca experiences we collect personal information to be able to provide you with a service, including name, address, email and phone numbers plus any other personal information you choose to share with us.

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Use of information we collect through automated systems when you visit our website

 

12. Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

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Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

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Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

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Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

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If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

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We use cookies in the following ways:

• to track how you use our website

• to record whether you have seen specific messages we display on our website

• to keep you signed in to our website

• to record your answers to surveys and questionnaires on our site while you complete them

• to record the conversation thread during a live chat with our support team

 

Cookies that we use are;

First-Party Cookies

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Strictly Necessary

Cookie name                     Duration                                Purpose

ForceFlashSite                   Session                                  When viewing a mobile site (old mobile under m.domain.com) it will force the server to                                                                                                display the non-mobile version and avoid redirecting to the mobile site

 

hs                                         Session                                  Security

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smSession                          Persistent

                                            (Two days or two weeks)     Identifies logged in site members

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XSRF-TOKEN                       Session                                  Security

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Functionality

Cookie name                     Duration                                Purpose

svSession                           Persistent (Two years)         Identifies unique visitors and tracks a visitor’s sessions on a site

 

SSR-caching                       Session                                  Indicates how a site was rendered. 

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smSession                         Persistent (Two weeks)       Identifies logged in site members

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Third-Party Cookies

Functionality

Cookie name                     Duration                                Purpose

TS*                                      Session                                  Security

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TS01*******                     Session                                  Security

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TSxxxxxxxx (where x is

replaced with a random

series of numbers and

letters)                                Session                                 Security

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TSxxxxxxxx_d (where x

is replaced with a

random series of

numbers and letters)       Session                                 Security

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13. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

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We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

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We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

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If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.        
   

14. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this policy), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

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15. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

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They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

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We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy policy does not cover the information practices of these third parties.

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16. Data may be processed outside the European Union

Our website is hosted by Wix.com in Israel or San Francisco or their European representative can be contacted at Wix Online Platforms Limited, 1 Grant’s Row, Dublin 2 D02HX96, Ireland.

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We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

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Control over your own information

 

17. Removal of your information

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

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This may limit the service we can provide to you.

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18. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

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Other matters

 

19. Use of site by children

Our website is not intended for children to contact us directly and we will not knowingly collect personal information from children although we anticipate that some of those users and visitors will be children. If we become aware that communication is from a child under the age of 13, we will remove their personally identifiable information from our records.

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20. How you can complain

If you are not happy with our privacy policy or if you have any complaint then you should tell us.

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If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

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If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

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21. Retention period for personal data

Except as otherwise mentioned in this privacy policy, we keep your personal information only for as long as required by us:

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• to provide you with the services you have requested;

• to comply with other law, including for the period demanded by our tax authorities;

• to support a claim or defence in court.   

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22. Compliance with the law

 

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

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However, ultimately it is your choice as to whether you wish to use our website.

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23. Review of this privacy policy

We may update this privacy policy from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

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If you have any question regarding our privacy policy, please contact us.

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